If you want to start selling our products you need to apply to become a reseller. As a reseller you will get access to a specific assortment from Casall that you can sell to your end customers.

To apply to become a reseller - Register here!

If you have a business and want to purchase Casall products to your own facility - you can become a business customer (you are not selling the products to end customers but using them in your facility). For example this can be yoga mats to your studio, staff clothes, tools for the office and so on. Then you should register to our business site at casall.com

When you are a registered reseller on our B2B webshop you can always find your unique prices as soon as you are logged in at the site.

Are you already a registered reseller and need to update your customer information, you should contact us at customer support - b2b@casall.com

In our B2B webshop we currently offer following payment options:

• Invoice
• Credit card

Free freight for orders over 500 EUR

For orders under 500 EUR we charge a freight cost of 35 EUR

Once we received your order we will send you an order confirmation to the registered email adress.

Haven't received any confirmation? - Please make sure that it is not in your junk mail before contacting customer support. 

If you have any questions about your order don't hesitate to contact us at b2b@casall.com

You can find all registered orders through the B2B webshop once you sign in under My Account.

Once an order has been registered in the B2B webshop we can't make any changes to it - not products or quantities.

We strive to deliver as soon as possible. Normal delivery time is 3-4 working days.

Once your order is shipped from our warehouse you will receive a delivery notification so you know that the shipment is on its way. You can track your order through the tracking number that you'll find in your delivery confirmation email.

If you received the wrong product to what you've ordered, we have made a mistake. We ask you to contact us at b2b@casall.com and inform us what went wrong.

Once we have sorted out what was wrongly delivered we will send you a pre paid return label and the correct product. Please always have your order number ready for a quick handling.

We would like to come in contact with you to be able to track what went wrong, and then of course we will solve the problem.

Contact customer support at b2b@casall.com and let us know what article and what quantity that was wrong. Please always have your order number ready for a quick handling.

Products needs to be returned in their original packaging.

We're proud of our products and they should be of the highest quality. If you have received a product that is broken or defect at delivery, we want you to contact us so we can replace it.

Please contact us within 5 days of when you received the delivery - at b2b@casall.com.

Write a short description of what happened and what is wrong with the product, please refer to your order number and attach an image to the email. We will help you out with a good solution.

You should always double check the package thoroughly so you can't see any damages before you sign the delivery. If anything looks damaged, please ask the carrier to note that before signing the delivery.

You should keep the original packaging and pallet. The transport damage needs to be registered to us at Casall right away - b2b@casall.com.

We need the following information:

• Your order number
• Did you inform the carrier about the damage? If so, did he take a note of it?
• Where is the damage located?
• Attach images of the damage. Please take pictures of both the packaging, the damaged product and the freight note.

As soon as we have looked over your claim and contacted the carrier we will get back to you, usually within 1-2 working days.

Your invoice will be sent to the email address that you noted at registration.

If you want to update your email or if you have any questions related to your invoice, don't hesitate to contact us at b2b@casall.com.