Once we received your order we will send you an order confirmation to the registered email adress.

Haven't received any confirmation? - Please make sure that it is not in your junk mail before contacting customer support. 

If you have any questions about your order don't hesitate to contact us at 

b2b@casall.com.

Free freight for orders over 500 EUR

For orders under 500 EUR we charge a freight cost of 35 EUR

We strive to deliver as soon as possible. Normal delivery time is 3-4 working days.

Once your order is shipped from our warehouse you will receive a delivery notification so you know that the shipment is on its way. 

Delivery of wrong product

If you received the wrong product to what you've ordered, we have made a mistake. We ask you to contact us at b2b@casall.com and inform us what went wrong.

Once we have sorted out what was wrongly delivered we will send you a pre paid return label and the correct product. Please always have your order number ready for a quick handling.

Delivery of wrong quantity

We would like to come in contact with you to be able to track what went wrong, and then of course we will solve the problem.

Contact customer support at b2b@casall.com and let us know what article and what quantity that was wrong. Please always have your order number ready for a quick handling.

Products needs to be returned in their original packaging.

You should always double check the package thoroughly so you can't see any damages before you sign the delivery. If anything looks damaged, please ask the carrier to note that before signing the delivery.

You should keep the original packaging and pallet. The transport damage needs to be registred to us at Casall right away at b2b@casall.com.

We need the following information:

• Your order number.
• Did you inform the carrier about the damage? If so, did he take a note of it?
• Where is the damage located?
• Attach images of the damage. Please take pictures of both the packaging, the damaged product and the freight note.

As soon as we have handled your claim and contacted the carrier we will get back to you, usually within 1-2 working days.

We're proud of our products and they should be of the highest quality. If you have received a product that is broken or defect at delivery, we want you to contact us so we can replace it.

Please contact us within 5 days of when you recieved the delivery at b2b@casall.com.

Write a short description of what happened and what is wrong with the product, please refer to your order number and attach an image to the email. We will help you out with a good solution.